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We want you to be happy with your purchase. We also know that buying a piece of furniture online means taking a small leap of faith, so here is exactly how returns work.
Piece & Pine accepts returns and exchanges of items purchased on our website within 30 days of delivery, subject to the conditions below. Items cannot be returned or exchanged more than 30 days after delivery.
Once the table has been assembled and used, the felt picks up marks, the pine frame and drawers show handling, and the table cannot be resold - so a used table is not eligible for return.
Returns are therefore accepted only for tables that are unused, with all parts in their original packaging.
If you have opened the box and looked at the parts but have not assembled the table, it still qualifies. If you assembled it to check the fit and never used it, e-mail us and describe exactly what happened - we will look at it case by case and tell you honestly where you stand.
To be accepted, a return must meet all of the following:
Any sign of use or damage will invalidate the return.
E-mail hello@pieceandpine.com with your order number and the reason for the return or exchange. We will reply with instructions. Please do not send anything back before you have received those instructions - unannounced returns cannot be processed.
Once a return is approved, please send the item back within 14 days.
The board is about 35 by 24 inches (89 by 61 cm) and fits most 1,000 and 1,500-piece puzzles with room for loose pieces around the edge. It does not fit puzzles larger than about 34 by 23 inches. If your puzzle does not fit and the table is still unused, tell us the size printed on the puzzle box when you e-mail us and we will arrange a return.
If you ordered the wrong set - the table on its own when you meant the table with the felt mat, for example - and the box is still unused, we will exchange it. Tell us which set you meant to order when you e-mail us and we will sort it out.
You are responsible for the cost of return shipping and for packaging the item securely. A puzzle table is a large parcel of roughly 30 pounds, so please keep the original box and the foam inserts if you think you may return it. We recommend a tracked service, as we cannot guarantee that we will receive an untracked return. Items damaged in return transit may have their refund reduced or refused.
Once your return is received and inspected we will e-mail you to confirm that it has arrived and whether the refund has been approved or rejected. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the item.
Order add-ons: Shipping Protection and the Gift note are free and have no refund value.
Banks and card providers usually need a further 2–3 business days to post a refund. If more time than that has passed and you still have not seen it, e-mail us at hello@pieceandpine.com and we will look into it.
If your order arrives damaged, defective or incorrect, e-mail hello@pieceandpine.com within 48 hours of delivery with a photo of the item and the packaging. We will arrange a free replacement of the part or the whole table, or a full refund, at no cost to you.
Please report it within that 48-hour window. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.
For one year from delivery, if a caster, a drawer, the clear cover or a knob breaks under normal use, e-mail us with your order number and a photo and we will send a replacement part free of charge. This covers normal home use of the table. It does not cover parts damaged by sitting, leaning or standing on the board, by moving the table with the board tilted and unlocked, by leaving it outdoors or in damp rooms, or by modifying the table.
The most common "it wobbles" report is a stand with the height knobs not fully tightened, or a table standing on a thick rug with the casters unlocked. Before you write to us, tighten both height knobs and the tilt knob, lock the two brake casters and check that all four casters touch the floor. If the board still does not hold its angle, e-mail us with a photo of the tilt mechanism and we will help.
If the table was a gift, the person who received it can start a return or exchange by following the same steps above, using the order number from the gift note or from the buyer. Refunds go back to the original payment method. If you would rather not involve the buyer, we will exchange it for a different set instead.
We cannot accept returns of tables that have been assembled and used, items returned without their original packaging or with missing parts, or items damaged by use contrary to the instructions - including damage from sitting, leaning or standing on the board, from moving the table with the board tilted and unlocked, from overloading the drawers, from outdoor or damp storage, or from modifying the table.
We would love to hear your feedback, questions or concerns. E-mail us at hello@pieceandpine.com - we read everything.