Launch week
Free worldwide shipping on every table
We ship worldwide. Every order is dispatched with tracking, and shipping is free on every order unless stated otherwise on the product page or in the cart.
We need 1–5 business days to prepare your order and hand it to our carrier. A puzzle table ships in a large box, so it is packed and checked by hand before it leaves. During busy periods processing can take the full 5 business days, and we will let you know if it does.
All payments are subject to verification before dispatch. To help fight card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.
Once your order has entered processing we are unable to make changes to it, including address changes or a change of set. We ship only to the address given at checkout.
We dispatch on business days only - not on Saturdays, Sundays or public holidays.
Every order is processed with a tracking number. You will receive a shipping confirmation e-mail with that number as soon as your order leaves our facility.
Carriers can take a few days to update their systems. If you placed your order more than 5 business days ago and your tracking number still shows no information, e-mail us at hello@pieceandpine.com.
Estimated delivery from dispatch: 7–21 days, depending on the destination. Deliveries within the United States usually arrive towards the start of that window; other countries towards the end.
These are estimates and do not include our 1–5 business day processing time. Specific delivery dates cannot be provided or guaranteed.
Prices on our site do not include import duties, customs fees or local taxes. Orders outside the United States may be assessed these charges by the carrier or customs authority on arrival, and they are the responsibility of the recipient. We cannot mark a parcel as a gift or declare a lower value. If a parcel is refused or abandoned because of unpaid duties, the cost of return shipping and any fees charged to us will be deducted from your refund.
While we do everything we can to get your order to you on time, we cannot be held responsible for conditions beyond our control - carrier backlogs, customs procedures, public holidays, severe weather, strikes or civil disruption - and these can cause delays beyond our original estimate.
A Piece & Pine puzzle table ships in one large box of roughly 30 pounds (about 14 kg). It will not fit a mailbox and is usually left at the door or handed over by the courier, so please give an address where a large parcel can be received. The box contains the pine board with the felt surface, the four sorting drawers, the clear cover, the steel stand in parts, the casters, the fitting tools and the assembly sheet. Assembly takes about 15 minutes.
If you added a felt mat to your order, it travels in the same box.
If your order contains more than one item, the items may ship separately and arrive on different days.
If you added Shipping Protection at checkout and your package is lost, stolen or arrives damaged, e-mail us at hello@pieceandpine.com with your order number (and a photo, if it arrived damaged) and we will ship a replacement or the damaged part at no cost - no carrier claim needed.
Without Shipping Protection: if tracking shows your package as delivered but you have not received it, please report it to the carrier and file a claim with them, and let us know at hello@pieceandpine.com so we can help. If your package arrives damaged, e-mail us within 48 hours of delivery with a photo of the item and the packaging. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.
It is the buyer's responsibility to make sure the shipping address is correct before submitting an order. We begin working on orders immediately and cannot retrieve a parcel once it has entered processing. Orders returned to us because of an incorrect address can be reshipped at the buyer's cost.
Questions about an order or a delivery: hello@pieceandpine.com